Where is my order?
Once an order is placed, please allow two to four business days for the order to be packed and shipped from our warehouse. Upon shipment, you will receive an email with your tracking information so you may track the package online. Please allow up to 7 business days for the package to arrive to you from the day your order is shipped.
My package is missing. Can you help?
Please contact us if you have not received your Delivered order or it has been lost in transit by the carrier and we would be happy to assist.
Where is my return?
Once your return package is on the way back to us, the return process has started. When the return is received and inspected, we will notify you if your return is accepted or declined. This process can take up to 5 business days from the date your return tracking information shows Delivered. Please allow up to 7 business days for the refund to be processed back to your original form of payment.
Can I exchange my item?
We can help with that! Please email firstname.lastname@example.org if you have any questions regarding an exchange or return.
Can you help with a damaged product?
We apologize that you received a damaged item. Please send a photo of the damaged product to email@example.com with your information and we would be happy to help you with a resolution. Please note, any damaged item outside of a 10 day return window cannot be returned or refunded.
Do you have an affiliate program?
If you are an influencer who is interested in working with Rose+Pom, you may submit your info for consideration via email. Please email us at hello@roseandpom
Can I place a custom order?
Yes. Please email firstname.lastname@example.org to inquire about a custom item/items! We are happy to help.